Element 1.2

Topic Progress:

2.1.2

1- Work-related violence is any incident where a worker is abused, threatened or
assaulted while working.

2 – • Cash handling

• Lone working

• Representing authority

• Wearing a uniform

• Dealing with people under stress

• Dealing with people under the influence

• Censuring or saying no e.g. refusing access or service

3- CCTV, security screens, locked access doors, queue management systems, options
such as cash machines to reduce queue length, training, panic buttons, emergen